Refund policy
We maintain a strict refund policy at ssnatched.uk to uphold the highest standards of safety, quality, and hygiene for our perishable wellness products.
No Change of Mind Returns
Under UK Consumer Regulations, perishable goods and sealed health products are statutorily exempt from standard 14-day cancellation and cooling-off periods.
Once an order has been dispatched or delivered, we do not offer returns or refunds for change of mind. All sales are final.
Strict 24-Hour Reporting Window for Defects or Transit Damage
We inspect every product prior to dispatch to ensure it leaves us in perfect condition. If your order arrives damaged, defective, or incorrect:
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You must report the issue within 24 hours of delivery.
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Email us immediately at info@ssnatched.uk with your order number and clear photographic evidence showing:
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The outer shipping packaging.
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The damaged or defective product.
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The intact, unbroken seal.
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Reports made after 24 hours from delivery will not be eligible for a refund or replacement.
Return Conditions & Instructions
If a return or replacement request is approved by our team:
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Unopened & Sealed: The item must remain 100% unopened, unused, with all original security seals completely unbroken and intact.
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Prior Approval Required: Items sent back to us without first requesting a return will not be accepted. Contact us at info@ssnatched.uk to receive return instructions and shipping details.
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Inspection: Depending on the physical inspection of the returned package, a partial refund or replacement may be considered at our sole discretion.